Delivery Policy

Effective: 1 February 2025 • Last updated: 1 February 2025

1. Digital Delivery Only

All Fasty Translate deliverables are sent electronically. Nothing is shipped physically. Files are delivered via email attachment, secure download link, or FTP depending on file size and sensitivity.

2. What Happens After Payment

1. Immediate: Stripe sends a payment confirmation to your email.
2. Within 2 business hours: We email a short project brief form asking for your source files, target format, style preferences, and any reference materials.
3. Within 1 business day of source file receipt: We confirm the assigned translator, delivery date, and any scope clarifications.
4. On confirmed delivery date: Translation delivered in your requested format.
5. 14 days post-delivery: Support window for minor queries and corrections.

3. Delivery Timelines

• Quick Package (up to 1,500 words): 48 hours from source file receipt
• Business Package (up to 5,000 words): 36 hours from source file receipt
• Volume Package (up to 15,000 words): Timeline confirmed per batch at project kickoff
• 24-Hour Rush Add-on: 24 hours from source file receipt for projects under 2,000 words

All timelines start from receipt of complete source files, not from payment date.

4. Delivery Formats

We deliver in the same format as the source file unless you specify otherwise. Supported formats include .docx, .pdf, .xlsx, .pptx, .html, .xml, .xliff, .json, and .srt. Specify your preferred format in the project brief.

5. Late Delivery

If we cannot meet a confirmed deadline, we notify you at minimum 12 hours in advance. For delays of more than 1 business day, contact hello@fastytranslate.com to discuss remediation options.

6. Contact

hello@fastytranslate.com • (337) 363-7391 • Mon to Fri, 09:00 to 18:00 CET